Frequently Asked Questions
Still Have Questions?
Then don’t hesitate to contact us, we’re glad to answer any query you may have.
Effective January 4th 2021, we have temporarily adjusted our standard cancellation terms from requiring 72 hours advance notice to 24 hours advance notice for cancellations of stays through March 31st 2021. This means that your reservation is fully refundable if cancelled at least 24 hours prior to arrival. We hope that this offers flexibility when planning travel.
As always, we would make your dates available and resell. If successful in this, we will be able to refund the amount paid, less a £30 administration fee.
You may contact us on 0116 3214950 for any changes or updates to your reservations.
Your access and directions with the necessary keysafe and alarm codes is sent through once you have paid the balance of your booking.
Each apartment comes with a fully equipped kitchen including fridge and freezer, oven, hob, toaster and kettle. (coffee maker available in some – ask for details)
Washing machine (washer/dryer available in some – ask for details)
Smart HD TV
Unlimited WiFi
Check-in begins at 3.00pm and checkout is at 10am.
You can request early check-in or late checkout by calling 0116 3214950. Based at availability; additional charges may apply.
Smoking inside the apartment is prohibited – this includes cigarettes, cigars, pipes, e-cigarettes, hookah, vaping, marijuana and other substances. This applies to both medicinal and recreational consumption regardless of form.
Any violation of the aforementioned activities will result in a £250 fine and may also result in eviction from the apartment.
Of course – Contact us on 0116 3214950 to arrange this prior to your arrival time
Call us on 0116 3214950 to arrange collection of a new key
Lost keys are charged at £50
All our accommodation come with complimentary unlimited Wi Fi
There is a £250 security deposit taken on arrival to cover any breakages or damages during your stay
Some of our accommodations are pet friendly. Call 0116 3214950 for details
There is an extra fee of £10 per night per pet.
